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SSL
QUESTIONS
ANSWERS
  1. How do I generate a CSR request, which I need in order to get a signature from a trusted authority?
    In the CSR for SSL section of the Control Panel, you can generate a CSR record, which is required by any Certificate Authority in order to provide you with its signature.

    In order to generate a new CSR record, you must fill in the following details:
    Organization Name: The exact legal name of your organization. Do not abbreviate the name of your organization.
    Organization Unit: (not required) Section of the organization.
    Country: The two-letter ISO abbreviation for your country.
    State: The state or province where your organization is legally located. Must not be abbreviated.
    Domain Name: (Example: www.domain.com) The fully qualified domain name for your web server. This must be an exact match.
    E-mail: Your personal email address.

    Note that the following characters can not be used in the details: < > ~ ! @ # $ % ^ * / \ ( ) ?.,&

    When ready, click Generate Certificate Request and a new entry will appear in the table at the top, from where you will be able to View or Download the CSR and the Private Key.
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  2. What is SSL?
    Short for Secure Sockets Layer, a protocol developed by Netscape for transmitting private documents via the Internet. SSL works by using a private key to encrypt data that's transferred over the SSL connection. Both Netscape Navigator and Internet Explorer support SSL and many Web sites use the protocol to obtain confidential user information, such as credit card numbers. By convention, URLs that require an SSL connection start with https: instead of http:.
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  3. Why do I need SSL?
    When visitors come to your SSL domain/subdomain web page, they will know that this section is secured (safe) and will be able to see the information from the security certificate.
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  4. Do I have to use an authenticated IP address for the SSL virtual host?
    You must use an authenticated IP address. Add an independent (authenticated) IP address from the IP manager section of the Control Panel.

    In case the system does not allow you to add a new IP address due to hosting plan limitations, you must order support of an extra IP address from the Upgrade/renew account section of the Control Panel.
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  5. There are some small green and red icons in the SSL column of the Subdomains. What should they indicate?
    The green icon indicates that SSL is active for this domain/subdomain, while the red indicates that it is currently not active.
    You can click on these icons in order to enter the domain/subdomain settings panel and activate/deactivate SSL for this domain or a subdomain.
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  6. How to enable SSL for a domain/subdomain?
    To activate SSL for a domain/subdomain, you must complete the following steps:
    1. Obtain an independent (authenticated) IP address from the IP manager section of the Control Panel.
    2. From the Subdomains section of the Control Panel, proceed to add a new subdomain or Edit an already existing domain or a subdomain. You will see a drop-down menu at the bottom from where you can enable SSL by generating a certificate signed by us or upload a certificate of your own.
    3a. If you do not have a signed certificate, you can use one with our signature. In this case, select Generate SSL certificate from the drop-down menu.
    3b. If you want to upload a certificate of your own, select Upload SSL certificate from the drop-down menu and then fill in all the fields, which will appear.
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  7. How to disable SSL for a domain/subdomain?
    If you do not want to use SSL (or to disable it) for the current domain/subdomain, you must enter the Subdomains section of the Control Panel. Then you can do one of the following:
    - In case SSL is enabled for a domain/subdomain, you will see a small green icon in the SSL column. Click on the icon and the domain/subdomain settings will appear. Select "Do not use SSL" from the drop-down menu at the bottom and click Apply.
    - Click the Edit button corresponding to the domain/subdomain. The domain/subdomain settings will appear. Select Do not use SSL from the drop-down menu at the bottom and click Apply.
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  8. I am trying to get a signature from a trusted authority. They require a CSR file for signing. Where can I get one?
    You can generate a CSR record in the CSR for SSL section of the Control Panel. The CSR record is required by every Certificate Authority in order to provide you with its signature.

    In order to generate a new CSR record, you must fill in the following details: Organization Name, Organization Unit (not required), Country, State, Common Name (Personal name) and E-mail.

    When ready, click Generate Certificate Request and a new entry will appear in the table at the top, from where you will be able to View or Download the CSR and the Private Key.
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  9. There are several CSR entries in the table. Which one should I send?
    You must choose the CSR, which corresponds to the correct details of the person (organization) that will be certified.
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  10. How to get and send a CSR file?
    In the table at the top of the CSR for SSL section of the Menu, you can see already generated certificate requests for the different details you have entered.

    In the first column, you can see the number of each request (the oldest request will be positioned at the bottom).

    In the second column, you can see the details used during the generation process of the specific request.

    From the next columns, you can select either to View or to Download the Certificate Request (.csr file) file and/or the Private Key.

    If you select View, a popup window will open with the Certificate Request text in it. Click Copy to clipboard and then Close. After that you can Paste the copied content into a text file, an e-mail message or any other document in order to send it for a signature.

    If you select Download for a Certificate Request, your browser will ask you to Open or Save the CSR.txt file.
    If you select Download for a Private Key, your browser will ask you to Open or Save the PrivateKey.txt file.
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  11. I do not need a CSR for this person (organization) anymore. How do I delete it?
    You should simply delete the entry in question from the CSR for SSL section of the Menu using the Delete button, which is in the last column.
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