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E-Mails
QUESTIONS
ANSWERS
  1. Can I use catchall mailboxes for sending emails?
    No, catchall mailboxes can be used for receiving e-mail messages only.
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  2. I can't send mail. All outgoing mails are being rejected.
    The Outgoing (SMTP) server requires authentication.

    Outlook Express/MS Outlook:
    You should check the box 'My server requires authentication'.

    For Macintosh users (using the Mail application):
    In the Options field for the outgoing mail server (SMTP) the authentication should be set to:

    MD5 challenge-response And fill in the username and password.

    If you can't send an email after these steps:
    - You can try to change the SMTP (Outgoing) port '25' to '26'
    - In some case, the ISP blocks all SMTP request. You should try to use your ISP outgoing mail server (SMTP) for all outgoing mails.
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  3. What is the difference between a mailbox and an e-mail address?
    A mailbox is the physical location of your emails and the e-mail address is your network unique name that identifies an electronic post office box where e-mail can be sent.
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  4. Are my emails included in my account's disk space?
    Yes, they are included as your mailboxes are using disk space on our servers.
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  5. How many e-mail addresses do I get with my account?
    Depending on the hosting plan you have chosen you can use as many e-mail addresses as stated in the FREE section of the Account usage menu of the Control Panel. You can also delete and move them from one mailbox to another.
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  6. What is a mailbox?
    An area in memory or on a storage device where e-mail is placed. In e-mail systems, each user has a private mailbox. When the user receives e-mail, the mail system automatically puts it in the mailbox. The mail system allows you to scan mail that is in your mailbox, copy it to a file, delete it, print it, or forward it to another user. If you want to save mail, it is a good idea to copy it to a file, because files tend to be more stable than mailboxes.
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  7. What is an e-mail address?
    Every user on the Internet can have a unique e-mail address.
    It is a name that identifies an electronic post office box on a network where e-mail can be sent. On the Internet, all e-mail addresses look like: anything@domainname.extension
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  8. How to check my mail using the web mail system?
    Select the Webmail icon from the Control Panel and login using your e-mail (mailbox name) and password.
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  9. How to change an e-mail's password?
    Go to the E-Mail Manager section of the Control Panel and click on the Change Password (a pair of keys-like) icon.

    In order to change the password for this mailbox and all e-mail addresses assigned to it, simply type the desired password in both fields and hit the Change password button.
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  10. How to set up an e-mail address to forward all the mail to another one?
    Go to the E-Mail Forwarding section of the Control Panel and select from the drop-down menu the e-mail address, for which you want to activate e-mail forwarding.

    Add the e-mail address to which all incoming mail will be forwarded in the blank field and click the Add button.
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  11. How to remove an autoresponder?
    Go to the E-Mail Manager section of the Control Panel and click on the Autoresponder (an envelope-like) icon in the Options column.
    Then simply press the Disable button.
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  12. How to set an autoresponder?
    You can set an autoresponder to a mailbox and all e-mail addresses attached to this mailbox.

    Go to the E-Mail Manager section of the Control Panel and click on the Autoresponder (an envelope-like) icon in the Options column.

    On the next page simply type the message for the autoresponder into the Body section and hit the Submit button. A reply e-mail containing this text and the original subject will be sent automatically to all received e-mails.

    The Reset button will automatically restore the last submitted message text.
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  13. What will happen if I delete a mailbox?
    Deleting a mailbox is a single and final step and it cannot be undone. It will delete the selected mailbox along with all e-mail aliases assigned to it and all e-mail messages stored in this mailbox.
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