Can I change my hosting plan?
Yes, you can change your hosting plan but only by upgrading it to a higher plan. Hosting plans cannot be changed to lower plans.
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Where can I check my account services? What have I used and what is still available?
There is an Account Usage table in your Control Panel (look on the left side). It shows briefly the services your hosting plan includes - what you have used and what is still available.

For example: You need to know how much traffic you have left for the current month? Just take a brief look at the Account Usage table and you will see the amount of traffic you have used till the present moment displayed in the Used column and the amount of traffic left in the Free column.
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When will my hosting account expire?
The expiration date of your hosting plan can be seen on the first line of the Account Usage table, which is on the left side of the Control Panel.
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How can I renew my hosting plan?
You can renew your hosting plan from the Plan Renewal section of the Control Panel menu. Just complete the steps using the Next and Back navigational buttons. Your hosting plan will be renewed right after the payment process is completed successfully.

If a problem occurs during the renewal process, contact the support by opening a ticket from the Support -> Help Center section of the Control Panel top menu.

Note: If you have ordered any additional services before, via the Upgrade Services menu, you will see a list of all upgrade services below your hosting plan's description. In case you want to renew the additional services as well, you should mark the checkboxes in front of them.
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Authenticated IP addresses

I want to get an IP. What should I do?
In order to get an authenticated IP address, you must go to the IP manager section of the Control Panel, which can be accessed from the main menu.
Click the Add new IP address button to get an authenticated IP address.
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Do I need an IP to use for my site?
Once your domain starts resolving there is no difference between a dedicated IP address and a shared IP address. An IP address must be used only if you want your visitors to access your site via the IP number.
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What is an IP?
The Internet Protocol address or IP Address is a numerical identifier for a computer (server) attached to the Internet. An IP Address has four numbers separated by dots and is typically a 12-digit number.
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Domain Management

How to set up a working domain name?
In order to set up your domain you have to do the following:

Log into your account and from the Web Control Panel menu choose Domains.
Then add your domain name. You can start uploading your web site but
it will become visible after the activation of the domain. Meanwhile you can create subdomains using the available system domains and point them to the domain directory in order to show your website on the Internet.

In order to activate the domain, we need you to set the domain name servers
(DNS) to ours. You will find our DNS settings on the Domain manager page.

Right after the DNS settings are changed, your domain name will become active.
The DNS change usually takes from 24 to 48 hours.
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If I delete a domain name, will this affect anything else within my account?
Deleting a domain name is a single step only and it cannot be undone. It will delete all mailboxes, subdomains and email aliases assigned to that domain name.
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How can I delete a domain name?
You can do that from the 'Domains' section of the control panel. Just hit the 'Delete' button for the corresponding domain name.

Deleting a domain name is final and cannot be undone. It will delete all mailboxes, subdomains and email aliases assigned to that domain name.
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What does the NOT READY status mean?
If the status of some domain name is NOT READY, it means that the DNS update is not complete or this domain name has a wrong DNS set. If the status is OK then you can start using this domain name right away.
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Domain Name Registration

My domain name registration has expired. How can I renew it?
Once your domain has expired, it will be available for renewal during the registrar's grace period (currently 40-42 days, although this is not guaranteed). In this case you can renew the domain from the hosting Control Panel along with the hosting plan or without it. If you experience difficulties, contact the support personnel.

Once this period has ended there is a 30-day holding period implemented by the registry called the Redemption Period. In case you want to have the domain name renewed immediately, our domain registrar can submit a request to the registry during this period on behalf of the former registrant to get the domain back before it becomes publicly available. Only the previous registrant has the right to request the domain back.

The cost to retrieve a domain from the Redemption Period is $200 per domain, plus the cost of renewal. The $200 fee is required from the domain registrar Enom.com while the renewal price is assigned in the "Domain Registration" section on the Web Control Panel.

The alternative to this is to simply wait for the domain to go through the redemption period and once again become available for public registration. At this point you may be able to register the domain as a new name at the normal domain registration fee for your account.
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How do I register a country specific domain name? (e.g., co.uk, .fr, .nl, etc.)
We can only host your country specific domain name. We do not register country specific domain names. Each country has its own domain registry that operates either directly with the public or through resellers. You will need to find the particular country specific domain registry and follow their procedures.
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How do I register top-level domains? (e.g. .com, .info, .net, .org, and .ws)
The .com, .info, .net, .org, and .ws TLDs are globally available and unrestricted. Traditionally, however, names in .net domain have been used by organizations involved in Internet infrastructure activities - typically ISPs (Internet Service Providers) - while .org is frequently used by non-commercial organizations. .biz domain is available to businesses only. Albeit unrestricted, usage of the .info TLD implies that the site content is of a primarily informative nature.
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What is DNS and how does it work?
The domain name system (DNS) enables each computer connected on the Internet to be identified by a domain name. Every computer on the Internet has a unique IP (Internet protocol) address which consists of a string of numbers. Since the IP addresses can be difficult to remember, the DNS allows a familiar string of letters (the 'domain name') to be used instead of the IP address. So instead of typing the string of numbers of the IP address, you can type, for example, 'www.domain.com.'
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Why do I need a domain name?
All Domain Names are unique. Your domain name is your identity on the World Wide Web. For businesses and organizations, a domain name can help brand your products and services. For individuals and clubs, a domain can identify your affiliations, relationships, or can just be your online personality.
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How many domains can I register?
As long as you pay for the domain names and use them according the TOS of the registrar there will be no problem for you to register as many domains as you need.
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What should I do in order to register a domain name and use it with your web hosting service?
You can register the domain name with any domain registrar company on the Internet.

Then add the domain name (in the yourdomain.com format) inside the Domains section of the Control Panel.

Make sure that the domain is registered and you have set the correct domain name server (DNS) settings, which are listed on the �Domains� page in the Control Panel.
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Do you offer domain name registration?
Yes. Domain names can be registered or transferred from the Domain Registration section of the Control Panel.
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If I register a domain name, do I own it and for how long?
By paying the domain registration fee, you license the rights to use the domain name throughout the world for a specific time - usually for a year or two. No matter whether you use it or where you host it, you will own it for the registration period.
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Domain Name Servers (DNS) Management

What is SOA?
SOA stands for Start of Authority and indicates basic properties of the domain and the zone that the domain is in.
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What is DNS?
DNS stands for Domain Name System and is the system that computers use to find information on the web. Domain names are registered with a central organization in each country and each domain name is associated with two DNS servers, a primary server and a backup server.

When someone types in a Domain Name into a web browser their Internet Service Provider's (ISPs) DNS computer looks into its cache for an IP (Internet Protocol) address associated with that domain name. If the ISP does not have an entry cached it sends a lookup query which returns the DNS location associated with the domain name back to the ISP. Once the ISP's computer finds the IP address it can access the web site.
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How does the DNS work?
The domain name system (DNS) enables each computer connected to the Internet to be identified by a domain name. Every computer on the Internet has a unique IP (Internet protocol) address, which consists of a string of numbers. Since the IP addresses can be difficult to remember, the DNS allows a familiar string of letters (the 'domain name') to be used instead of the IP address. So instead of typing the string of numbers of the IP address, you can type, for example, 'www.domain.com.'
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Is it necessary to change my domain's DNS?
Yes.
As part of the application process two domain name servers are required to link to your domain name. When you sign up for our hosting service, we file an application on your behalf using our server information. There is no additional charge using our domain servers.
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How to change the DNS records of my domain?
When you register a domain name, the domain registrar company usually provides you with an account for managing this domain name. You can use this account in order to change the DNS records, the Whois information, etc.

If you do not have such an account, you must contact your domain registrar company with a request for a change of the name servers.
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Which name servers (DNS) should I use?
The correct DNS settings are listed in the Domains section of the Control Panel.
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How can I modify my A or MX records?
A records and MX records can be modified from the Custom DNS records section of the Control Panel. Just enter the desired IP address or mail server address in the corresponding field and click Change.

In case you'd like to reset an A record to our server's default IP address or an MX record to our server's default mail server address, just hit the Reset button, corresponding to this record.
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What is an MX record?
MX records, also called Mail eXchange records are used to specify what server on the Internet is running e-mail software that is configured to handle e-mail for your domain. If you want to handle routing of the e-mail for your domain to you personally or let your ISP do this, you need to specify the domain name or the IP address of your ISP's mail server.
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What is an A record?
An A record, also called an Address record, binds a domain/subdomain name to an IP address. If there is a server on the Internet that is configured to handle traffic for this domain, you can enter the name of the domain (e.g. "domain.com") and the IP address of the server (e.g. "123.123.123.12"), and anyone surfing to that domain connects to the correct host.
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E-Mails

Can I use catchall mailboxes for sending emails?
No, catchall mailboxes can be used for receiving e-mail messages only.
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I can't send mail. All outgoing mails are being rejected.
The Outgoing (SMTP) server requires authentication.

Outlook Express/MS Outlook:
You should check the box 'My server requires authentication'.

For Macintosh users (using the Mail application):
In the Options field for the outgoing mail server (SMTP) the authentication should be set to:

MD5 challenge-response And fill in the username and password.

If you can't send an email after these steps:
- You can try to change the SMTP (Outgoing) port '25' to '26'
- In some case, the ISP blocks all SMTP request. You should try to use your ISP outgoing mail server (SMTP) for all outgoing mails.
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What is the difference between a mailbox and an e-mail address?
A mailbox is the physical location of your emails and the e-mail address is your network unique name that identifies an electronic post office box where e-mail can be sent.
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Are my emails included in my account's disk space?
Yes, they are included as your mailboxes are using disk space on our servers.
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How many e-mail addresses do I get with my account?
Depending on the hosting plan you have chosen you can use as many e-mail addresses as stated in the FREE section of the Account usage menu of the Control Panel. You can also delete and move them from one mailbox to another.
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What is a mailbox?
An area in memory or on a storage device where e-mail is placed. In e-mail systems, each user has a private mailbox. When the user receives e-mail, the mail system automatically puts it in the mailbox. The mail system allows you to scan mail that is in your mailbox, copy it to a file, delete it, print it, or forward it to another user. If you want to save mail, it is a good idea to copy it to a file, because files tend to be more stable than mailboxes.
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What is an e-mail address?
Every user on the Internet can have a unique e-mail address.
It is a name that identifies an electronic post office box on a network where e-mail can be sent. On the Internet, all e-mail addresses look like: anything@domainname.extension
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How to check my mail using the web mail system?
Select the Webmail icon from the Control Panel and login using your e-mail (mailbox name) and password.
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How to change an e-mail's password?
Go to the E-Mail Manager section of the Control Panel and click on the Change Password (a pair of keys-like) icon.

In order to change the password for this mailbox and all e-mail addresses assigned to it, simply type the desired password in both fields and hit the Change password button.
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How to set up an e-mail address to forward all the mail to another one?
Go to the E-Mail Forwarding section of the Control Panel and select from the drop-down menu the e-mail address, for which you want to activate e-mail forwarding.

Add the e-mail address to which all incoming mail will be forwarded in the blank field and click the Add button.
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How to remove an autoresponder?
Go to the E-Mail Manager section of the Control Panel and click on the Autoresponder (an envelope-like) icon in the Options column.
Then simply press the Disable button.
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How to set an autoresponder?
You can set an autoresponder to a mailbox and all e-mail addresses attached to this mailbox.

Go to the E-Mail Manager section of the Control Panel and click on the Autoresponder (an envelope-like) icon in the Options column.

On the next page simply type the message for the autoresponder into the Body section and hit the Submit button. A reply e-mail containing this text and the original subject will be sent automatically to all received e-mails.

The Reset button will automatically restore the last submitted message text.
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What will happen if I delete a mailbox?
Deleting a mailbox is a single and final step and it cannot be undone. It will delete the selected mailbox along with all e-mail aliases assigned to it and all e-mail messages stored in this mailbox.
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File Manager

How to upload my files using the File manager?
To upload a locally stored document, simply follow these steps:
First of all you must go to the directory where you'd like the file to be uploaded.
To upload the files, you have to type in the local path to the document (for example - C:\My Documents\file.ext) or use the [Browse...] button to locate the file.

After you have selected the files, click the Upload button. A maximum of 5 files can be uploaded simultaneously.
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How to create a directory or a file using the File manager?
Simply type in the name of the directory or file (incl. the file extension) in the box next to the Create folder or Create file field. After that just click on the corresponding button.
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Can I edit the contents of a file using the File Manager?
Yes, you can. Next to each file, which can be edited, under the Type column, you will see an icon in the form of a paper sheet. Click on the icon to view and edit the contents of the file.
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How to Change Permissions of a file or a directory?
In order to do this, check the box corresponding to the file or directory and choose its permissions using the drop-down menu. Then just click Change.

Please note that .php, .cgi, .pl files must be executable. You must change their mode to 755 in order to run on them our servers.
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How to Delete, Rename, Copy, and Move files or directories?
To do these operations, simply check the box corresponding to the file or directory you'd like to manage and click the command button.

It is not recommended to delete the originally created directories (mail/, sys/, www/), since they store important files, needed for the correct functioning of your account. These directories are hard to restore and their correct functioning, even after restoration, is not fully guaranteed.
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How to select files or directories inside the File Manager?
To mark a file or directory, you have to check the box in front of this file or directory.

To mark or unmark all files use Check all or Clear all buttons.
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How to browse through the directories using the File Manager?
To access a directory, click on its name.

To go up a level in the directory field, click Uplevel or the icon with an arrow in it, pointing up.

Pressing the Top Level button will take you to your account's main directory.
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FrontPage Extensions

I am using FrontPage. Does this conflict with some of the other options of your site?
Yes, FP conflicts with various options. If you want to use anything on your site that is NON-FP, then it is best not to use FP at all.
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Edit Your Published Web with FrontPage.
Once your FrontPage Web is published and online, you will need to access it to make updates and changes. Be sure that you are connected to the internet before attempting to open your web on our server.

1. Open FrontPage Explorer and choose 'File' > 'Open FrontPage Web'.
2. You can now choose to open a previously created web on your PC or your web on our server.
3. Highlight the appropriate web or type in the web address (www.yourdomain.com) and click OK.
4. Enter your Username and FTP Password if required.
5. Make modifications and recalculate links if needed. (See your FrontPage Manual for info on when it's necessary to recalculate links).
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Create your website online with FrontPage.
Open FrontPage 2000 (2002).

1. Click 'File'
2. Choose 'Open Web'
3. Type in your domain name in the FOLDER NAME BOX, type in your domain name in the following FORMAT: http://yourdomain.com/
YOU MUST put it in this format or it will not work.
4. CLICK 'Open', and you may have to click 'OPEN' again... THIS should load your entire site, where you will be able to edit it dynamically.
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How do I BACKUP my website using FrontPage?
Open your web in FrontPage. Next, in your folder list:

1. Click on the little (minus) sign so that it changes to a plus and pulls all of your files into the directory named: http://yourdomain.com/
It should also be highlighted now. 2. Go to 'File'
Choose 'Publish Web'
Click 'Browse'
Now, select your desktop. We suggest you create a folder on your desktop called 'BackUp'.
3. Now, select the backup folder, and click 'Open'
4. Lastly, Click 'Publish'
That's all. You may get some queries, but that's basically the whole process. The program will copy/publish your entire site to that folder of your choice.
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How come ONLY my index page is not loading when I publish my site?
Right click index.html (in FrontPage), select 'Properties' -> select Workgroup. Chances are that you have checked off 'Exclude this file when publishing the rest of the web.' - check it.
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Publishing your website with Front Page.
After you have built your web pages on your hard disk, you can upload them to our server. Once this is done, your pages will be viewable from the web. However, you must follow these instructions :

1. Launch FrontPage Explorer and open the web site you have created on your computer.

2. From the menu at the top select �File� > �Publish�

3. If this is the first time you publish to our server, select �More Webs� and enter the location, where you want to publish your FrontPage web site.
(http://www.yourdomain.com)Then hit the Enter key on your keyboard.

If you are just making changes to an existing web site, your 'Destination Web Server' (http://www.yourdomain.com) will appear in the Publish window.

IMPORTANT: Use �http://www.yourdomain.com� as the Destination Web Server to publish to our server. Leave the 'Destination Web Name' blank.

4. Use the following username and password:

Username: your account username
Password: your FTP password
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I use Front Page for creating my website. Do I need the Front Page extensions in order to get my site working?
Yes, it is necessary to use Front Page extensions in order for your website to work properly.
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Does it cost extra?
No, using FrontPage Extensions does not cost you extra.
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What are Front Page extensions?
Microsoft FrontPage is a WYSIWYG (What You See Is What You Get) web building software. FrontPage requires special 'extensions' installed on the server. If you do not have Front Page Extensions installed you will need to do so from your control panel.

In the Web Control Panel, select �Front Page Extensions� using the menus to navigate. A new page will open and you will be able to select the virtual host, for which to install FPE.
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How to add or remove FPE support for a subdomain or a domain?
Go to the FrontPage Extensions section of the control panel. Mark the checkboxes in front of the subdomains, for which you would like to use or stop using FPE and press the Apply button.
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FTP

How many FTP accounts am I allowed to use?
Currently you are allowed to use as many FTP accounts as stated in the FREE section of the Account usage menu of the Control Panel.
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Will I have unlimited access to update my website?
Yes, you can update your website as often as you like. There are no limits on updating your site.
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How to connect to my FTP account?
You can use an FTP client, an Internet browser or any software that includes FTP support.

If you are using an FTP client, you must use the following settings:
Server/Host: any active domain (domain.com) or subdomain (subdomain.domain.com) name you have added in your account.
Username and Password: you must use the FTP username and password for the account you have created in the Manage FTP section of the Control Panel.
The FTP Port is 21.

In order to use the Internet browser, you should enter the following address: ftp://FTPusername:FTPpassword@FTPhost
FTPhost is any of your active domains or subdomains.
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What is FTP?
FTP is File Transfer Protocol. Using this protocol, you can upload files for your website into your account. There are many free FTP clients you can use.
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How to create an FTP account?
We offer the opportunity to create several FTP accounts, leading to different directories for every single user, who will be allowed to have certain access to your web directory.

To create a working FTP account, go to the Manage FTP section of the control panel and fill in the following information:
Username: Fill in the name of the user and choose a domain using the drop-down menu.
Password: Type in the desired password in both fields.
Path: Choose the directory, to which the new user will have access.

Click the Add FTP account button to activate the new username.
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Load Stats

How do I reduce the amount of resources being used by my website(s)?
The best work-around for this is to examine your entire daily stats and look for the PHP scripts with the most requests. You can try the following:
1. Figure out what PHP script is causing the maximum CPU/memory load. You may use the WebAlyzer statistics (Traffic Stats section of the Control Panel) and check which particular file has the most requests. For example, it can be http://www.my-best-domain/phpbb/index.php,which has received the most hits. It is most likely that this script may need to be optimized or is being used out of control.
2. Once you have found the script with the largest load, you can now focus on the particular application. Your options depend on whether this script is a part of a larger program, something you have created, or is something that was due to a hacker compromising another script. For example, if you have a blog and a forum running, turn one off, wait a day, then turn it back on. See what sort of impact that has on your Load Stats. Check if there are any new versions or security updates for this particular application. Usually, the new versions are more optimized than the old ones in terms of resource usage.
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What happens if my account exceeds the CPU usage limit?
If your account exceeds the CPU usage limit, you will be sent a warning email so that you can take measures or upgrade your account to a plan with a higher CPU usage limit. You will be given enough time (24 or 48 hours depending on the CPU over-usage) to take the steps necessary to reduce the CPU limit of your account or upgrade to a more advanced plan.
However if you fail to reduce the CPU limit and you do not upgrade to a plan that has a greater CPU usage limit, your account will be eventually suspended.
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How do I monitor my accounts CPU usage?
You can monitor the CPU usage of your account from the Load Stats section of your control panel, which is located under Live Stats. Use the Show/Hide Help link to display the help, which explains what each of the columns in the Load Stats table shows.
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How is the CPU usage calculated?
Every hit/request made by your account to the CPU requires a certain time to be executed. Our system measures these hits/requests and the CPU time that they use. This includes scripts, applications, web pages, basically all activity of your account. Our system uses a complicated algorithm to calculate what part of the CPU time your account has used for the past 24 hours. The system takes in consideration other accounts' activity and the maximum possible CPU load of the server, which is assumed to be 34560 seconds, so that the result is as accurate as possible. Numerous tests have been run and this algorithm has been proved to be accurate in almost 100% of the cases.
Because the CPU usage limit is applied on a 24 hour basis, in fact you can use more than 4.5% of the CPU time for short periods of time. During high-peak hours your account may be using 20% of the CPU time for example, while during off-peak hours, it may only be using 0.2%. This allows your account to handle sparks and surges in usage, without any problem.
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What is meant under CPU usage?
All hosting accounts on a server share the same resources, in means of CPU time, memory, disk space, bandwidth, etc. To ensure the stability of the server and a good performance, certain limits need to be set in order to avoid cases when a single account is using all resources, thus making other people's accounts to work slow. One of the limitations is in regards to the CPU usage.
The CPU usage stands for the average server load generated by your scripts during a specific time period - an hour, an entire day or a whole month, and is estimated by comparing your CPU time to the total CPU time (100%), which is assumed to be 34560 seconds/24 hours. You should often check this value in order to comply with the maximum allowed CPU usage for your particular account type. You can see what the CPU usage limit of your plan is just above the Account Usage table.
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Mailing Lists

How does a list owner limit postings and access to commands such as who?
Send an e-mail to Majordomo@domain.com with the following command in the message body:

config maillist@domain.com maillist_password

Make sure you replace the parameters like domain.com, maillist@domain.com and maillist_password with the real(valid) ones.
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What is a mailing list?
Using this service, you will be able to send e-mails to multiple recipients, included in this list.

In order to create a mailing list you must complete the following steps:
1. In the Maillist field add the name of the list and choose a domain from the drop-down menu. This will be the address of the mailing list from where you will send your newsletters.
2. Type your desired password in both password fields.
3. In the Admin mail field you must add a valid e-mail address which will be used for receiving information about the maillist settings, new members, etc. The admin mail and the password are required for the mailing list creation.
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How mailing lists work?
An e-mail address must be created in the Mailing Lists Manager section of the Control Panel. For example: maillistname@yourdomain.com.
This will be the address of the mailing list. It cannot be accessed and checked as a regular e-mail address. Its only function is to receive a message and to transmit this message to all mailing list subscribers.

In the mailing list there is an Admin mail, which is the e-mail address of the administrator of this mailing list.

The rest of the e-mails in the list will be those of its members. These e-mail addresses can be added or removed by subscribing or unsubscribing. Check the rest of the FAQ for more information on these operations.

In order to send an e-mail to the mailing list, you must be the administrator or at least a member of this mailing list. Each e-mail message from the administrator or any of the members is being processed by the mailing list and sent to all its subscribers.

When a subscriber replies to this e-mail message, the reply will be sent back to the sender of the original message only. Of course, there is a possibility for each mailing list to be reconfigured such that all replies will also be transmitted to all mailing list subscribers.
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How to send an e-mail to all mailing list subscribers?
In order to send an e-mail or a newsletter to all mailing list subscribers you must:
1. be a member of this mailing list
2. send an e-mail to the address of the mailing list. For example: maillistname@yourdomain.com
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Getting more help
To contact the owner of a specific list, for instance, to contact the list owner for maillist-name@domain.com , you would send mail to: maillist-name-approval@domain.com

To get a copy of the help message, send mail to Majordomo@yourdomain.com with a line in the message body saying:
help
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Retrieving files from a list's archives
To find out if a list has any files associated with it, send the "index" command in the body of an e-mail message to Majordomo@yourdomain.com:
index maillist-name

If you see files in which you're interested, you may retrieve them by sending the "get" command followed by the name of the list and archive filename in the body of an e-mail message to Majordomo@yourdomain.com:
get maillist-name profile.form
get maillist-name maillist-name.9611
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Finding out who's subscribed to a list
To get a list of the addresses subscribed to a particular list, send the "who" command, followed by the name of the listin the body of an e-mail message to Majordomo@yourdomain.com:
who maillist-name
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Finding the lists to which an address is subscribed
To find the lists to which your address is subscribed, send this command in the body of an e-mail message to Majordomo@yourdomain.com:
which

To find which users at my-isp.com are subscribed to which lists, you should send the command
which my-isp.com
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Unsubscribing from mailing lists
Your original intro message contains the exact command, which should be used to remove your address from the list. The command is:
unsubscribe maillist-name
Send this command in the body of an e-mail message to Majordomo@yourdomain.com.

To remove an address other than the one from which you're sending the request, give that address in the command:
unsubscribe maillist-name example@my-isp.com
Send this command in the body of an e-mail message to Majordomo@yourdomain.com.

In either of these cases, you can tell Majordomo@yourdomain.com to remove the address in question from all lists on this server by using "*" in place of the list name:
unsubscribe *
unsubscribe * example@my-isp.com
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Subscribing to a list
Once you've determined that you wish to subscribe to one or more lists on this system, you can send commands to Majordomo to add you to the list, so you can begin receiving mailings.

To receive list mail at the address from which you are sending your mail, simply type "subscribe" followed by the list's name:
subscribe maillist-name
Send this command in the body of an e-mail message to Majordomo@yourdomain.com.

If you are sending the request from another mail account, but wish to receive list mail at your personal account (for which we will use example@my-isp.com as an example), you would put the following line in the mail message body:
subscribe maillist-name example@my-isp.com
Send this command to Majordomo@yourdomain.com

A message will be sent to the address to be subscribed (which may or may not coincide with the one you are currently using) containing the key, and directing the user to send a command found in that message back to Majordomo@yourdomain.com .

Upon subscribing, you should receive an introductory message, containing list policies and features. Save this message for future reference; it will also contain exact directions for unsubscribing. If you lose the intro mail and would like another copy of the policies, send this in the body of an e-mail message to Majordomo@yourdomain.com:
intro maillist-name
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Finding out which lists are on this system
To get a list of publicly-available mailing lists on this system, put the following line in the body of your mail message to Majordomo@yourdomain.com :
lists

To get more information about a particular list, send the "info" command, followed by the name of the list to Majordomo@yourdomain.com. For example, if the name of the list about which you wish information is "maillist-name", you would put this line in the body of the mail message:
info maillist-name
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General description of the mailing lists system
Majordomo is an automated system, which allows users to subscribe and unsubscribe to mailing lists, and to retrieve files from list archives. In order to create a mailing list you ought to have an active domain name with our service.

You can interact with the Majordomo software by sending it commands in the body of mail messages addressed to Majordomo@yourdomain.com.

Please do not put your commands on the subject line - only in the message body! Majordomo does not process commands in the subject line.

You may put multiple Majordomo commands in the same mail message. Put each command on a line by itself.

If you use a "signature block" at the end of your mail, Majordomo may mistakenly believe each line of your message is a command; you will then receive false error messages. To avoid this, either put a line starting with a hyphen ("-") before your signature, or put a line with just the word:
end
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Other

Can I set an automatic redirection from my subdomain to an outside web address?
Yes, simply upload an 'index.html' file in the subdomain/domain's directory and add the following code into the file:

<body>
<SCRIPT>setTimeout('javascript:window.location="http://www.redirectionURL.com"',200);</SCRIPT>
</body>

Just change the redirection URL
(http://www.redirectionURL.com)with the desired web address.
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What is streaming audio/video?
A technique for transferring data such that it can be processed as a steady and continuous stream. With streaming, the client browser or plug-in can start displaying the data before the entire file has been transmitted.

For streaming to work, the client side receiving the data must be able to collect the data and send it as a steady stream to the application that is processing the data and converting it to sound or pictures. This means that if the streaming client receives the data more quickly than required, it needs to save the excess data in a buffer. If the data doesn't come quickly enough, however, the presentation of the data will not be smooth.
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Is there a streaming audio/video support on your server?
You can upload files with .WMA/.MP3/.AVI and all other extensions.

There is a streaming support on the server in case you want to play the content with appropriate software installed on your computer.

In case that streaming must be executed as an internal streaming process on the server, we do not support streaming audio or video.
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Are IRC Servers and IRC Bots allowed on the server?
IRC servers or IRC bots are not allowed.
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Password Protected Areas

I want to use .htaccess protection. I have problem using it with your system. What should I do?
Sometimes when you create the .htaccess file manually, there are errors. That's why it is best for you to add your first username and password from the Control Panel. After you add your first username and password, you can start using the .htaccess file without any problem.
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What's password protection and .htaccess?
The .htaccess file can be placed in one or more of your /www/domainname-www subdirectories. Among other things, this file can be used to restrict access to other files and web pages.
When a request for a web page has been made, the web server first checks for an .htaccess file. The server begins this check by looking for .htaccess in the root of the current web directory, and on down the directory tree until it reaches the directory where the requested file resides. Since the placement of the .htaccess file determines when it will be executed, this fact can be used to restrict access only to certain subdirectories.
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How to set up a password protected area (directory)?
Using the Password protected areas service, you can protect your directories against unauthorized access. When a visitor tries to open a protected directory (or a file located inside that directory), a dialogue window will pop up and request his username and password.

To protect a directory, follow these simple steps: Fill in the Username, Password and Retype password fields. In the Path field fill in the full path to the directory (for example: /www/domain.com) or use the [...] button to locate it. Once located, check the box in front of it and click the Set this button.
When the path is set, just click the Add protected area button.
Once a directory has been secured, you can always edit its password or remove it from the protected directories list.
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Personal Details

Why am I supposed to give you my personal details?
Please provide true, accurate, current and complete information about yourself as prompted by the service registration form. Your registration information is used to operate the site, to provide support for your account, for statistical purposes, etc. We will not send you any unsolicited information, including e-mail, except as mentioned below. New Customers will receive our welcome letter explaining the features provided by the service. We may also send you periodic member letters to announce important service changes, new features, technical issue updates and news about the service.

SupremeServer keeps your personal identity information private and does not share it with any third parties.
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PHP/Perl Settings & Errors

I want to use PHP within an .html file. What should I do in order to make it work?
Add this line into the .htaccess file:

AddHandler cgi-script .html

For an .htm file, the line will respectively be the following:

AddHandler cgi-script .htm
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I've set 755 to my Perl/CGI/PHP script, but it is still giving Internal Server Error.
For Perl and CGI scripts the solution is:

to add '-w' after the Perl path in your Perl script. It will look like this:

#!/usr/bin/perl -w

This will enable 'warnings' in Perl. Some Perl scripts do not run without this option.

For PHP scripts:

This is because the PHP file has wrong permissions. You probably set 755 to the folder where the PHP files are located, but you did not set 755 to the files. You must select all PHP files and change their permissions, not just the permissions of the folders.

PHP files give this error ONLY when permissions are wrong.
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Formmail script is not working - it does not deliver the email to me. What's the problem?
You can be having trouble sending e-mail using Formmail script, because of the following reasons:

1. You have entered an e-mail address which is not hosted on our servers. We require the one of either the 'FROM:' e-mail address or the 'TO:' e-mail address to be hosted on our servers. Only if one of them is hosted on our servers, you will be able to send e-mail successfully.

2. You are using wrong header information. You must always provide the text From:, the name of the sender and an e-mail address. Without one of these three parameters, the formmail script will not work properly and will not deliver e-mail to your mailbox. You can find out more information here: http://www.php.net/manual/en/function.mail.php

Here are examples of well working formmail scripts:

First Example:

<?
$from = "From: yourname <youremail@supremeserver5.com>";
$to = "receiver";
$subject = "Hi! ";
$body = "TEST";

if(mail($to,$subject,$body,$from)) echo "MAIL - OK";
else echo "MAIL FAILED";
?>

Second Example:

<?
$from = "From: sender";
$to = "yourname <youremail@supremeserver5.com>";
$subject = "Hi! ";
$body = "TEST";

if(mail($to,$subject,$body,$from)) echo "MAIL - OK";
else echo "MAIL FAILED";
?>
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What is the path to my files?
The path to the files is: /home/www/SUBDOMAIN

It depends on where you have uploaded your files. You can see the /www directory in your account and you can create a domain, a subdomain or other folders there.
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Can I use custom PHP and CGI (Perl) scripts?
Yes, you are allowed to use .cgi and .pl files in your account.
The Perl scripts do not require a special /cgi-bin/ directory. You can place Perl and PHP scripts into any directory you wish.

The path to the Perl directory is /usr/bin/perl The path to the Sendmail directory is: /usr/sbin/sendmail

The required permissions are as follows: PHP scripts - chmod 755 filename.php Perl scripts - chmod 755 filemane.cgi
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I'm getting '500 Internal Server Error'. Where's the problem?
You are getting this error because all PHP and Perl files must have permission set to 755. You can change the permissions of the files through the File Manager inside the Control panel or through FTP. Once you set file permissions to 755 PHP/Perl will be working fine.

To change file permissions through FTP select the file and use the commands: "chmod 755". Or you can use the File Manager for the purpose.

Please note that setting the folders permissions to 755 does not automatically set file permissions to 755. File permissions will remain 644, until you select all PHP and Perl files and set their permissions to 755.
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Can I use PHP5?
Yes. To use PHP5, you must only change your file extension for .php5
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SQL Databases

Is MySql database compatible with FrontPage?
No, it is not.
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Do you support Microsoft SQL or Microsoft Access databases?
Our servers run Linux, which means we're unable to install Microsoft SQL server on them.
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I want to learn how to use the MySQL database. Where I can find more information?
There is a very good MySQL tutorial located on their own site. Please read it for more details. The tutorial is located here: http://www.mysql.com/documentation/mysql/bychapter/manual_Tutorial.html.
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How to access my database online?
Go to the PHPMyAdmin section of the Control Panel and click on the database name in order to proceed to the login screen. Then use the following:
Username: database_name
Password: the database password you have assigned
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SSL

How do I generate a CSR request, which I need in order to get a signature from a trusted authority?
In the CSR for SSL section of the Control Panel, you can generate a CSR record, which is required by any Certificate Authority in order to provide you with its signature.

In order to generate a new CSR record, you must fill in the following details:
Organization Name: The exact legal name of your organization. Do not abbreviate the name of your organization.
Organization Unit: (not required) Section of the organization.
Country: The two-letter ISO abbreviation for your country.
State: The state or province where your organization is legally located. Must not be abbreviated.
Domain Name: (Example: www.domain.com) The fully qualified domain name for your web server. This must be an exact match.
E-mail: Your personal email address.

Note that the following characters can not be used in the details: < > ~ ! @ # $ % ^ * / \ ( ) ?.,&

When ready, click Generate Certificate Request and a new entry will appear in the table at the top, from where you will be able to View or Download the CSR and the Private Key.
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What is SSL?
Short for Secure Sockets Layer, a protocol developed by Netscape for transmitting private documents via the Internet. SSL works by using a private key to encrypt data that's transferred over the SSL connection. Both Netscape Navigator and Internet Explorer support SSL and many Web sites use the protocol to obtain confidential user information, such as credit card numbers. By convention, URLs that require an SSL connection start with https: instead of http:.
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Why do I need SSL?
When visitors come to your SSL domain/subdomain web page, they will know that this section is secured (safe) and will be able to see the information from the security certificate.
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Do I have to use an authenticated IP address for the SSL virtual host?
You must use an authenticated IP address. Add an independent (authenticated) IP address from the IP manager section of the Control Panel.

In case the system does not allow you to add a new IP address due to hosting plan limitations, you must order support of an extra IP address from the Upgrade/renew account section of the Control Panel.
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There are some small green and red icons in the SSL column of the Subdomains. What should they indicate?
The green icon indicates that SSL is active for this domain/subdomain, while the red indicates that it is currently not active.
You can click on these icons in order to enter the domain/subdomain settings panel and activate/deactivate SSL for this domain or a subdomain.
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How to enable SSL for a domain/subdomain?
To activate SSL for a domain/subdomain, you must complete the following steps:
1. Obtain an independent (authenticated) IP address from the IP manager section of the Control Panel.
2. From the Subdomains section of the Control Panel, proceed to add a new subdomain or Edit an already existing domain or a subdomain. You will see a drop-down menu at the bottom from where you can enable SSL by generating a certificate signed by us or upload a certificate of your own.
3a. If you do not have a signed certificate, you can use one with our signature. In this case, select Generate SSL certificate from the drop-down menu.
3b. If you want to upload a certificate of your own, select Upload SSL certificate from the drop-down menu and then fill in all the fields, which will appear.
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How to disable SSL for a domain/subdomain?
If you do not want to use SSL (or to disable it) for the current domain/subdomain, you must enter the Subdomains section of the Control Panel. Then you can do one of the following:
- In case SSL is enabled for a domain/subdomain, you will see a small green icon in the SSL column. Click on the icon and the domain/subdomain settings will appear. Select "Do not use SSL" from the drop-down menu at the bottom and click Apply.
- Click the Edit button corresponding to the domain/subdomain. The domain/subdomain settings will appear. Select Do not use SSL from the drop-down menu at the bottom and click Apply.
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I am trying to get a signature from a trusted authority. They require a CSR file for signing. Where can I get one?
You can generate a CSR record in the CSR for SSL section of the Control Panel. The CSR record is required by every Certificate Authority in order to provide you with its signature.

In order to generate a new CSR record, you must fill in the following details: Organization Name, Organization Unit (not required), Country, State, Common Name (Personal name) and E-mail.

When ready, click Generate Certificate Request and a new entry will appear in the table at the top, from where you will be able to View or Download the CSR and the Private Key.
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There are several CSR entries in the table. Which one should I send?
You must choose the CSR, which corresponds to the correct details of the person (organization) that will be certified.
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How to get and send a CSR file?
In the table at the top of the CSR for SSL section of the Menu, you can see already generated certificate requests for the different details you have entered.

In the first column, you can see the number of each request (the oldest request will be positioned at the bottom).

In the second column, you can see the details used during the generation process of the specific request.

From the next columns, you can select either to View or to Download the Certificate Request (.csr file) file and/or the Private Key.

If you select View, a popup window will open with the Certificate Request text in it. Click Copy to clipboard and then Close. After that you can Paste the copied content into a text file, an e-mail message or any other document in order to send it for a signature.

If you select Download for a Certificate Request, your browser will ask you to Open or Save the CSR.txt file.
If you select Download for a Private Key, your browser will ask you to Open or Save the PrivateKey.txt file.
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I do not need a CSR for this person (organization) anymore. How do I delete it?
You should simply delete the entry in question from the CSR for SSL section of the Menu using the Delete button, which is in the last column.
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Subdomains

I've uploaded the files, but my website is not working in the browser. It says file not found. Why is that?
There are a few possible reasons for this error.

1. You have uploaded your files to the wrong directory. The directory where you must upload your files from the File manager and FTP looks like this:
/www/mydomainname.com

If you uploaded your files to the root of /www/ then this is the problem. You have to move the files from /www/ it into the directory of your website.

2. You have changed the path of your subdomain/domain and set a wrong directory.

From SubDomains -> Edit -> Path.
Again the path must look like this:

/www/mydomainname.com

If you have deleted the directory of your subdomain/domain, you have to create it again and move/upload the files there.

If you have just changed the path of your subdomain, just set the correct path and it will work.

PLEASE NOTE! If you update your path, 10 minutes are required for changes to apply.
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Can I use one directory for 1 or more subdomains?
Yes. You can use one directory for 1 or more subdomains.
When you create or edit a subdomain you can point it to display any of the directories available in your account on the server.
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What is a subdomain?
In DNS hierarchy, a subdomain is a domain that is part of a larger domain name. DNS hierarchy consists of the root-level domain at the top, underneath are the top-level domains, followed by second-level domains and finally subdomains. For example, in the subdomain name name.domain.com, name is a subdomain of the larger second-level domain domain.com.

Every subdomain points to a directory on the server. The name of the directory can be your domain name (yourdomain.com or www.yourdomain.com) or a subdomain address - e.g. name.domain.com.

On the Internet, when you type the subdomain name into the browser's address bar you will be able to see the index of your web directory or the starting page of your web site (usually index.html, index.htm, index.php, etc.).
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How to manage my subdomain?
In the Subdomains section of the Control Panel you can see a list of all subdomains (incl. the domains), which are currently in you web directory. You can see not only all your subdomain names, IP addresses and traffic statistics, but also:

FileManager: By clicking on the folder icon, you will be able to browse and manage the contents of the subdomain or domain directory with the help of the web-based Filemanager.

FPE (FrontPage Extensions): (The green icon indicates its active state, while the red indicates it's currently switched off).Click on these icons or the Edit menu to change the FPE status for this subdomain. If you wish, you can switch to the FPE section of the control panel, where you can change the FPE status for ever subdomain.

SSL (Secure Socket Layer): (The green icon indicates its active state, while the red indicates it's currently switched off). Click on the icons or the Edit menu to activate SSL for this subdomain. The reverse action is impossible, so if you would like to change the status of the subdomain from SSL back to ordinary, you have to delete this subdomain and add it again.

Edit: Select to edit the subdomain parameters.

Delete: This command only deletes the subdomain, but not the directory. The directory itself can be deleted separately by FTP, SSH or using the FileManager.
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How to set up a working subdomain?
Go to the Subdomains section of the Control Panel. To add a new subdomain and activate it, you must first have an active domain in your account. Here's what you will have to fill in the form:

Subdomain: Choose a name and write it in the prefix field. Then chose the domain using the drop-down menu.

IP: Choose an IP address for this subdomain. Path: Choose a path for the subdomain using the button next to the field to select a directory on the server, where your new subdomain files will be stored. A PopUp console, containing the directories in your account, will appear.

Error 404 page: (Leave blank for the default page). Type in the exact web address (URL) of the page you would like to appear when a visitor requests a wrong or non-existing page/directory within the current subdomain.

Activate FPE: Mark the box next to this option to activate FPE for this subdomain, or leave it blank to disable FPE.

Activate SSL: To activate, you must obtain an independent IP address first. Check the box to mark the new subdomain as an SSL subdomain. The reverse action is impossible, so if you would like to change the state of the subdomain from SSL to ordinary, you have to delete the subdomain and add it again.

Activate access & error logs: To enable or disable the saving of access and error logs for this subdomain, just mark or unmark this checkbox.

When ready, click the Add Subdomain button.
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Traffic

Where I can check my visitors' statistics?
Each hosting plan has WebAlayzer statistics.
You can access the statistics from the web control panel inside your account.
Just select Traffic stats or Bandwidth stats from the Control Panel menu.
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